The COVID emergency is over, but COVID and other respiratory diseases remain a risk to our staff.  In order to remain  available to help you and your pets, we continue to operate on a curbside basis:

1.Please do not enter the building without permission.  In some cases (euthanasia, for example) we will allow you to enter.  We request a maximum of two family members in the building at a time, and we require a face mask to enter; exceptions to the two-person rule are possible.

2. For scheduled appointments, please stay in your vehicle and call us when you arrive.  If you don’t have a cell phone you can come to the side or front door and knock so that we know you’re here.  We’ll come out and get your pet when a doctor and/or assistant is available.  With most appointments we’ll bring out a clinic iPad to allow you to participate directly in your pet’s visit.

3. If you need to pick up medication or food, please call ahead so that we can have it ready when you arrive.  We can then bring your item(s) to the door or to your vehicle.

4. If you have any COVID symptoms or are positive for COVID and your pet needs care, please make every effort to have a family member bring your pet to the clinic for you.  The CDC recommends that you minimize contact with your pet if you have COVID symptoms.

5. We accept cash, checks, and credit cards for payment.  We can process credit card payments without a signature, either by bringing the card inside or over the phone.  In addition, we can provide email receipts rather than physical copies if we have your email address.  Receipts can be re-transmitted or re-printed as needed in the future.

Because we’re physically moving in and out of the building and can be extremely busy, there may be times when we’re slow to answer the phone; you can either leave a message or wait a few minutes and call back.  Please bear with us and remember we’re doing all of this to keep everyone as safe as possible.